KEPRO Quality Improvement Organization (QIO) Program

Agency Description

KEPRO is funded by Medicare to be Florida’s Quality Improvement Organization (QIO). QIOs do not charge for any of their services. QIOs help people with Medicare exercise their rights. With a call to KEPRO the Medicare patient can:

  • Question and delay a hospital discharge.
  • Ask that coverage for skilled services continue.
  • File a complaint about his or her medical care.
  • Get more information about Medicare rights.


Quality Improvement Organizations are funded by Medicare and do not charge for the services they provide.

Target Population

People with Medicare, their families, friends and caregivers.

Languages Spoken

English and Spanish speaking staff. Translation service available for all other languages.

Phone Numbers

Medicare Beneficiary Toll-Free Helpline Number: (844) 455-8708
Local: (216) 447-9604
FAX: (844) 834-7129


Physical Site Address

5201 West Kennedy Boulevard
Suite 900
Tampa, FL 33609

Web Address

On the KEPRO site you can access information about:

Compare Medicare Providers

File a Quality of Care Complaint


Medicare Drug Coverage

File an Appeal